Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

• Gift cards
• Downloadable software products
• Some health and personal care items
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted:
• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email that we have received your item and whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

Late or missing refunds:

First, check your bank account again

Then contact your credit card company—it may take some time before your refund is officially posted

Next, contact your bank—there is often some processing time before a refund is posted

If you’ve done all of this and still have not received your refund, please contact us at enquiries@alpacaevolution.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will find out about your return.

Delivery Returns

To return your product, please mail it to:

Alpaca Evolution
Fair Winter Farm
Buckingham Road,
Singleborough,
Milton Keynes,
Buckinghamshire,
MK17 0RB

You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee we will receive your returned item.

Need Help?

Contact us at enquiries@alpacaevolution.com for questions related to refunds and returns.